Fulfillment Policy for Chantaeyloraey
At Chantaeyloraey Ministries, we are committed to serving our community with excellence, transparency, and integrity. This Fulfillment Policy outlines important information about our delivery process, returns, refunds, and cancellations to ensure a clear and trustworthy experience for all who partner with our ministry.
Delivery Policy
All physical and digital products purchased through Chantaeyloraey Ministries will be delivered promptly and securely.
- Physical Products: Orders are processed within 2–3 business days of purchase, excluding weekends and holidays. Delivery times may vary based on your location and the selected shipping method. You will receive an email confirmation with tracking details once your order ships.
- Digital Products: Access to digital resources will be available immediately upon successful payment. An email with download instructions or access information will be sent to the email address provided during purchase.
For any questions or concerns about your order, feel free to contact us at chantaeyloraey@gmail.com.
Refund Policy
We strive to provide high-quality resources that meet your needs. However, we understand situations may arise where a refund is necessary.
- Physical Products: Refunds are available for physical products that are returned in their original, unused condition within 14 days of delivery. Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Digital Products: Due to the nature of digital downloads, we are unable to offer refunds once the product has been accessed or downloaded.
Refunds will be processed to your original payment method within 5-7 business days of receiving the returned item.
Return Policy
Returns are accepted for physical products under the following conditions:
- Products must be in their original packaging and unused.
- A return request must be initiated within 14 days of product delivery.
Please contact us at chantaeyloraey@gmail.com to request a return, and we will provide you with return shipping instructions.
We are unable to accept returns for digital downloads, e-courses, or other digital materials once they are accessed.
Cancellation Policy
We understand that plans can change, and we want to accommodate you as much as possible.
- Order Cancellations: Orders for physical products may be canceled within 24 hours of purchase as long as the product has not already been shipped. Once shipped, cancellations are no longer possible, but you may initiate a return after delivery.
- Event Registrations: Cancellations for event registrations may be requested up to 7 days before the event. Refunds will be issued minus any non-refundable service fees. Within 7 days of the event, cancellations are non-refundable.
To request a cancellation, please contact us at chantaeyloraey@gmail.com promptly with your order or registration details.
Our Commitment to You
Chantaeyloraey Ministries exists to build, equip, and serve individuals for spiritual growth and empowerment. Our policies are designed with fairness and transparency in mind while reflecting the values of stewardship and care that guide our ministry. If you have any questions or concerns regarding this Fulfillment Policy, please don’t hesitate to reach out.
Thank you for trusting Chantaeyloraey Ministries. It is an honor to serve you!
Contact Information:
chantaeyloraey@gmail.com